Centre for Organisational Excellence Research

coerCOER, consists of three organisations; COER, Massey University is the RESEARCH arm and focuses on “Acquiring Knowledge”. It administers doctoral research programmes in business excellence and benchmarking. Limited is the KNOWLEDGE TRANSFER arm and focuses on “Best Practice Sharing” through its website, COER Limited is the CONSULTANCY arm and focuses on “Applying Knowledge” through consultancy and training in business excellence and benchmarking. COER’s achievements include founding – benchmarking and best practice website (2002), managing the New Zealand Benchmarking Club (2000-2004), the Sheikh SAQR Government Excellence Program, UAE (2005-2007), reviewing the Australian Business Excellence Framework (2006), developing TRADE best practice benchmarking and certification (2007), researching the impact and value of business excellence and productivity in Asia for the Asian Productivity Organisation (2009-2011 and 2014), founders of the International Best Practice Competition (2012), and facilitating Dubai We Learn for the Dubai Government Excellence Program (2015). Dr Robin Mann, Director and founder of COER, serves as the chairman of the Global Benchmarking Network (representing 25 countries).

bpir.com_logoThe is an internet-based benchmarking and best practice information and networking service. It contains a huge amount of information to help individuals in their professional development and undertake successful improvement projects. The BPIR contains 1,000’s of performance measures, best practice case studies, self-assessment tools and provides over a 1,000,000 articles on the theme of performance improvement across all functional areas, industries and covering most countries. All the information is categorized by the criteria of business excellence models (e.g. Baldrige and EFQM) – thus helping organizations to quickly get on the track to excellence! The resource was developed by the Centre for Organisational Excellence Research, Massey University and spun out of the University to become Limited in 2006. The has over 8,000 members worldwide. Members not only have access to the resource but also a monthly newsletter and 8 Best Practice Reports per annum.

Global Benchmarking Network

gbn_logo1Benchmarking, learning from the experience of others, is a powerful method for breakthrough thinking, innovation, improvement and for delivering exceptional bottom-line results. It is one of the most popular and effective tools used for organisational success. The Global Benchmarking Network (GBN) since 1994 has played a key part in raising the awareness and use of benchmarking worldwide. The GBN comprises of 25 benchmarking centres in 21 countries.


The Abu Dhabi International Centre for Organisational Excellence (ADICOE)



The Abu Dhabi International Centre for Organisational Excellence (ADICOE) is a semi-government entity, operating as a subsidiary of the Abu Dhabi Chamber of Commerce and Industry (ADCCI), specialized in Total Quality Management and Business Excellence. ADICOE offers unique services in Training and Consultancy all aimed at achieving personal and organisational aims and objectives pertaining to enhance performance and results focused approaches.

Abu Dhabi Chamber of Commerce


Towards an active and effective private sector on the local, regional and international levels

Contributing towards developing and organizing the commercial and trade activities in the Emirate of Abu Dhabi, increasing the competitiveness capabilities of the companies of the private sector and expanding their opportunities through providing high world-class services which would contribute to realizing a sustainable development in the emirate

Sheikh Khalifa Excellence Award (SKEA)

Over the past 15 years, Sheikh Khalifa Excellence Award (SKEA) has contributed to developing the performance of companies and establishments operating in the UAE and to increasing their productivity and profitability.

What emphasizes on the huge impact of SKEA during the past years in spreading the culture of quality and excellence across the country, is the steady growth in the number of participants every year in all the categories of the award. Even assessors witnessed a considerable improvement in the level of the participants performance which pushes towards increasing their competitive capabilities and entering regional and international markets with higher qualities and lesser costs.


Asia Pacific Quality Organization
Logo APQOThe Asia Pacific Quality Organization’s (APQO)  major objective is to become an Asia Pacific scientific and technical association, whose country organization and individual memberships are jointly working towards the goal of achieving continuous quality improvement of goods and services. The objective is to be achieved through efficient organization, promotion and development of appropriate means to meet with other associations, institutions, groups and individuals concerned with and/or engaged in work related to quality improvement of goods and services.

Attain Partners/Juran
Attain Partners/JuranIn May 2022, Juran was acquired by Attain Partners, a leading management, technology, and compliance consulting firm. Now known as Attain Partners | Juran, we look forward to continue helping organizations worldwide build cultures of excellence through quality management. We offer robust advisory services and comprehensive training and certification programs, including Lean Six Sigma (LSS). We don’t just teach you what to do, we help you learn and apply the methodologies and tools to deliver real financial results at your organization.

Australian Organisation for Quality (AOQ)


The Australian Organisation for Quality Ltd (AOQ) was formed in 1968. Since then, we have continued to advocate for the national embrace of Quality Management as an underpinning driver of international competitiveness, and to equip Quality Practitioners to play a significant and effective part in achieving that purpose.
Today, AOQ operates as a Member organisation, catering to individuals as well as organisational members. AOQ is governed by a Board, elected by the Members from the Membership. You can learn more about how we operate by downloading the Constitution of Australian Organisation for Quality Ltd.: AOQ Ltd Constitution

Business Excellence Australia

Business Excellence Australia (BEA) is dedicated to promoting excellence and sustainable improvement. BEA supports businesses, government bodies and the community services sector to embed proven international excellence concepts into their organisations. We believe that by using excellence concepts, organisations will increase their competitiveness and contribute to Australia’s innovation and productivity.


Business Excellence Chile
Business Excellence ChileBusiness Excellence Chile supports all types of organizations in the systematic search of excellence. We developed a robust methodology based on the use of Business Excellence Frameworks (Baldrige, EFQM, CAF, Chilean, etc), Strategic Management (design, development, strategic support and use of the Balanced Scorecard) and Benchmarking (using the TRADE methodology) dedicated to generate sustainable value over the time to our customers.

CICRThe Program for Excellence is the union of efforts between the Chamber of Industries of Costa Rica and organizations of recognized leadership in the national and international spheres that promote good business practices, has been recognized at the national level through decree No. 28815, of 9 August 2000, in which it is officially declared of national interest.


Dubai Government Excellence Program (DEGP)

In September 1997, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President of the Uae, Prime Minister Ruler of Dubai ordered to establish Dubai Government Excellence program (DGEP), to be the driving force behind the development of Dubai’s government sector. The program has contributed to a radical change in the performance, concepts, practices and management methods applied in the government sector, thanks to the cooperation of government entities and the programme management in applying standards for models of institutional and functional excellence and utilizing them in continuous improvements in their performance and services.

Dubai Quality Group
DQGThe Dubai Quality Group (DQG) was set up as a non profit business organisation by the Department of Economic Development. The Group offers many programmes throughout the year with the objective of improving Quality and Service among its member organizations. DQG vision is to be the leading quality, excellence and innovation partner in the MENA Region, creating the future.

EFQMFounded in 1989 to create a platform where organisations can learn from each other, EFQM believes in a world where organisations share their ideas, experiences and learnings for the greater good. Through increased access to good practice (business exemplars / role models and what impact that they are having right now, not five years ago), we seek to help achieve sustainable economic growth and development, drive improvement, develop culture, leadership and – ultimately – sustainable success.

Excellence Canada
Excellence CanadaFounded in 1992 by Industry Canada as the National Quality Institute (NQI), then rebranded as Excellence Canada in 2011, Excellence Canada is an independent, not-for-profit corporation that is dedicated to advancing organizational performance across Canada. As Canada’s national authority on Quality and Healthy Workplace® practices, Excellence Canada has created a uniquely Canadian model, providing measurable standards and objective validation through its certification programs. Since inception, Excellence Canada has helped thousands of organizations in Canada, across many industries, to implement continual quality improvement systems and employee wellness strategies.

Global Leadership and Benchmarking Associates (GLBA)
Dale F. Weeks is President and Chief Executive Officer of Global Leadership and Benchmarking Associates (GLBA), a consulting firm focused on delivering performance excellence and global benchmarking management services to both the public and private sectors. The mission of GLBA is: To achieve performance excellence on THE most challenging global leadership issues with a major focus on public sector enterprise-wide management.
Globally, Mr. Weeks has been a major speaker at 50+ National /International Conference Speaking Engagements for 20+ years on the topics of Covid-19 Global Best Practices, Performance Management/Measurement, Performance Based Budgeting, Global Benchmarking, Human Asset Performance, and Leadership Development.
Dale is a Board member of the Global Benchmarking Network (GBN), a networking and business association of 20+ benchmarking organizations world-wide, holds a B.S. degree in Mathematics from St. Lawrence University and a M.B.A. degree in Finance from the University of Minnesota.

Harrington Management Systems
HMSHarrington Management Systems is an international consulting firm providing a full range of services to its clients, including Training, Certification and Management, Technology, Education and Knowledge solutions. HMS has a reputation for creative thinking, outstanding professional staff and providing superb services to our clients. Its mission is to provide global consulting, training, and technology services to both the private and public sectors using state-of-the-art, proven methodologies designed to increase organizational performance.

Initiative Ludwig Erhard Preis e. V. (ILEP)
Logo ILEPILEP is a charitable, not for profit organization in Germany that was established by nine lobby organizations of German industry in 1995. It has the purpose to spread the idea of Excellence in Germany. Therefore ILEP yearly awards outstanding organizations with the German Excellence Award, called Ludwig-Erhard-Preis (the Minister of Economy who created the German “Wirtschaftswunde”).
ILEP is a national partner of EFQM and uses the EFQM model to assess the organizations in the award process.

Institute of Management Consultants NZ
IMCNZIMCNZ is the professional body that supports and represents management consultants in New Zealand. We are raising the bar for management consultants and this website is here for our members and their clients. IMC New Zealand was established in 1970 and is one of 50 members of CMC-Global, International Council of Management Consulting Institutes. 2020 marks 50 years of IMC in New Zealand.


Intelligent Persian Corporation (IPC)
IPCIntelligent Persians Corporation Group (IPC) is a management consultancy firm in Iran founded by a group of experts specialized in economics, finance, industrial engineering and IT. Our infinite goal is to help Iranian enterprises build better, more productive and more transparent businesses in cooperation with key business membership organizations such as Iran’s Quality Management Association as well as Iran’s Chamber of Commerce, Industries, Mines and Agriculture. Iran’s Benchmarking Network (IRBN) is an initiative established by the IPC to encompass various activities in support of benchmarking such as the creation of database of +5000 Iranian companies, organization of the performance and best practice benchmarking campaigns, and training benchmarking experts.

New Zealand Business Excellence Foundation (NZBEF)

Established in 1992, the New Zealand Business Excellence Foundation (NZBEF) was founded by public and private enterprise to improve the overall performance of New Zealand organisations. The Foundation is a membership-based not-for-profit incorporated society committed to supporting New Zealand businesses improve bottom line results along with improved customer relationships, increased productivity and an engaged workforce. We work in all sectors including business, education, health, manufacturing and local and central governments.

New Zealand Organisation for Quality

NZOQ is a non-profit, professional society dedicated to providing leadership in the adoption of the principles of quality management and best practice in New Zealand. Quality is vital to New Zealand organisations and individuals if they are to succeed in the increasingly competitive marketplace. Since 1977, we have provided leadership in the advancement of quality management and best business practices.

The Network of Us (NOUS)
NOUSNous, or the Network of Us is a global network of improvement, change and transformation agents. NOUS began from a vision to connect the NZ Lean and Continuous Improvement thinkers. It didn’t take long for the idea to grow global, and thus Lean Kiwis has evolved to be the Network of US. With a strong core of continuous improvement practitioners, the network now includes individuals from across the world covering all demographics. It’s about the right people, the right combinations, on the right topics at the right time.

Organizational Excellence Specialists
OESOrganizational Excellence Specialists work with organizations across sectors to improve performance and collectively make a positive contribution to productivity. Why? We want public, private, and non-profit organizations to be the best they can be. How? We transfer knowledge on best management practices that are common to high performing organizations so these practices can be understood and successfully used by any size and type of organization. What? We train and license professionals to use a turnkey toolkit so they can work with organizations to successfully implement the practices and improve performance across a balanced system of measurement. The toolkit includes: a publication, scenario games, holistic and modular workshops. automated assessment and reporting tool, global OE index and train-the-trainer program. The business is also proud to publish the QOR newsletter that is curated to deliver value for professionals that work in the quality, excellence and operational research fields.

Peter Holtmann
Peter HoltmannFormerly a CEO of a global non-profit, Peter now runs Holtmann Professional Services, a coaching-based consulting firm specialising in risk and crisis. He regularly presents online and in-person across a range of business and leadership topics.

Philippine Society for Quality (PSQ)
Logo PSQThe Philippine Society for Quality, Inc. (PSQ) is a non-stock, non-profit organisation established in May 17, 1969 in cooperation with the Productivity Development Center and 64 Charter members (representatives of different companies and individuals). The group laid down the groundwork for setting up a quality organisation that can serve as a catalyst for action in the application of quality management.
Vision: We will be the leading source of quality knowledge for globally competitive nation.

Institute of Quality (PIQC)
IPQCEstablished in 1991 as Pakistan Institute of Quality Control and renamed later as PIQC Institute of Quality is celebrating the 29th year of its successful mission. PIQC’s vision is to develop Quality to world-class level in the society and make it a hall mark of Quality in the national and global environments. With its dynamic leadership and highly professional team of specialists, it has provided training to more than 43,000 professionals in the country, provided corporate solutions to nearly 300 national & multinational companies and organized 13 International Conventions on Quality improvement besides holding 6 National Conferences on Quality Assurance in Education.

QimproQimpro® – India’s first Quality Management Consultancy, has been a forerunner for Improvement, Innovation, Cost Reduction, Performance Excellence, and Benchmarking in the country since 1987.
Qimpro® has served reputed Indian Business Houses, MNCs, SMEs, Hospitals, and Educational Institutes in Asia. Collectively these clients have saved in excess of INR 25,000 crore as a by-product of Quality Improvement; specifically, by strategically addressing their Cost Of Poor Quality (COPQ).
We specialize in:
» Problem Solving
» Cost Reduction
» Performance Excellence
» Left-brain Logical Thinking
» Right-brain Creative Thinking
» Benchmarking
We measure our own performance by a unique metric: How soon can/have we become redundant at our client site? Anticipating disruptive change in our business and social environments, Qimpro® has already digitized several aspects of our training and consulting services – with home grown IPs and internally developed products. Our focus in this New Normal environment is Intelligent Cost Reduction – in Business, Healthcare and Education.

QOR Newsletter
QORQOR newsletter provides peer-reviewed technical articles on Quality, Excellence and Operational Research. QOR publishes current, high- quality and original articles, together with relevant and insightful reviews. The last pages cover important events, conferences, workshops, training courses, call for chapter and call for paper. Distinguished experts and academics are represented on the Editorial Review Board and contribute to the newsletter.


Saudi Quality Council (SQC)
QORSaudi Quality Council (SQC) is a nonprofit organisation / Council supported by more than 50 companies, government organisations and educational institutions in the Kingdom of Saudi Arabia SQCs mission is to advance individual and organisational performance excellence by providing opportunities for learning, quality improvement and knowledge exchange. SQC supported the launch of the King Abdulaziz National Award for Quality, this event is considered one of the most important achievements and was the result of the great efforts made by the Council and its members.


Whanganui Chamber of Commerce
Whanganui ChamberOriginally established in 1889, the Whanganui Chamber of Commerce and Industry is an accredited NZ Chamber of Commerce and is a credible source of knowledge and information for other organisations. We enjoy close relationships locally and nationally, with industry bodies, government, institutions, associations and media. We use our influence across these organisations to support our business members.


XeyloToday the Flemish Center for Quality is called ‘Xelyo’. Our network connects organisations that believe in quality. Based on the values of connectedness, inspiration, credibility and inclusiveness, we inspire each other to do better tomorrow than today. Over the years, the organisation evolved from a knowledge center to a membership organisation with more than 200 organisations.

Trade Best Practice Benchmarking

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