Best Practice Certification

IBPC provides a Best Practice Certification Scheme with a maximum grading of 7-Stars ★ ★ ★ ★ ★ ★ ★. Practices that are graded 4-Star ★ ★ ★ ★ ★ and above are considered a best practice. The purpose of the scheme is to assist, encourage and recognize individuals, teams and organisations that are striving for excellence in their work. The scheme provides a mechanism by which organisations share and learn certified best practices from around the world.

The experts assessing the best practices are predominantly from the Global Benchmarking Network – a network of institutions that are leading the promotion of benchmarking worldwide.

Application Form

To have a best practice certified, please complete the Best-Practice-Certification-Application-Form.


Certification Fee – US$585 for each practice assessed.
If five or more practices a lower rate of US$550 for each practice is charged.


  • To help you to identify what you do well and thus enable individuals and teams to obtain recognition for their outstanding work.
  • To create new levels of motivation and enthusiasm by encouraging staff to question work practices and whether they are at a best practice level.
  • To obtain feedback on how your organisation’s practices can be improved and sustained.
  • To develop a unified forward-thinking culture that has certified best practices for all key business processes.
  • To enable you to submit many practices from within your organisation for assessment by independent experts.
  • Certifying your best practices will strengthen your award submissions for Business Excellence Awards and other awards.
  • Certifying your best practices and knowing your Star-Rating and acting on the certification feedback will enable you to improve your Star-Rating prior to the International Best Practice Competition.
  • Promotion of your best practice on the Best Practice Improvement Resource ( and in social media to a global audience.

Certification Period

The Star-Rating awarded to a practice is valid for three years.

Assessment of Star-Rating

The Expert Panel’s assessment of a practice’s Star-Rating is final. If the applicant is unhappy with the Star-Rating given, the applicant is encouraged to act on the feedback provided and re-apply when ready. There is no restriction on the number of times an application for a practice may be submitted. However, a fee needs to be paid for each application.

Validity of the IBPC Best Practice Certification Scheme

The IBPC Best Practice Certification Scheme provides a simple, low-cost, and effective approach for identifying and sharing best practices. Its purpose is to encourage greater collaboration and learning between organisations globally and support individuals, teams, and organisations in improving their practices. The certification scheme is trust based following the principles of the Benchmarking Code of Conduct. It is expected that applicants provide accurate data and information as the process does not allow for rigorous investigative work to validate the data/information provided by the applicant. The Expert Panel assessing the applications specialize in the identification of best practices and have extensive benchmarking experience, providing confidence in the reliability of the assessment.

After the applications are assessed and a Star-Rating awarded, applicants will have their best practice showcased (in video and written format) on the This will enable organisations to share and learn best practices from each other. You are encouraged to contact the individuals and organisations that have best practices to do your own investigative work on the value of the practice and whether it could be adapted to your own organisation. At the same time, we encourage you to share your own best practices with them – this is what benchmarking is all about – mutual learning.

The Centre for Organisational Excellence Research (COER), developers of the scheme, are experts in business excellence and benchmarking. Dr Robin Mann, Head of COER and chairman of the Global Benchmarking Network, is the founder of the TRADE Best Practice Benchmarking Methodology and – both designed to help organisations to find and implement best practices.

Certification Process

Step Description Responsibility
Step 1- Document Your Best Practice Complete the Certificate Application Form Applicant
Step 2 – Screening of Documented Best Practice Initial screening of the application to ensure it meets the criteria. The feedback is designed to help the applicant to strengthen the application prior to assessment by a Panel of Experts.

An invoice for the Certification Fee will be issued.
Centre for Organisational Excellence Research
Step 3 – Resubmission of Documented Best Practice The application is resubmitted based on the feedback provided. Applicant
Step 4 – Present Your Best Practice The applicant gives a 20 minute presentation on the best practice to a panel of experts. The presentation is videoed.

The presentation will only be scheduled once the Certification Fee has been received.
Applicant/Panel of Experts
Step 5 – Question and Answers 15 minutes question and answer session Applicant/Panel of Experts
Step 6 – Best Practice Certification Feedback
& Awarding of IBPC’s Best Practice Certificate
A feedback report and Star Rating is given.
4-Stars ★ ★ ★ ★ ★ and above represents a Best Practice.
Centre for Organisational Excellence Research/Panel of Experts
Step 7 – Best Practice Promotion All best practice applications/videos are hosted in the’s membership area in the spirit of best practice sharing (after permission is granted and any sensitive information removed).  One free password to the for one year is provided. Centre for Organisational Excellence Research

IBPC Best Practice Certification Levels

  • International Best Practice (Role Model, World-Class, Wow!) (7 Stars, ★ ★ ★ ★ ★ ★ ★)
  • International Best Practice (Outstanding) (6 Stars, ★ ★ ★ ★ ★ ★)
  • International Best Practice (Excellence) (5 Stars, ★ ★ ★ ★ ★)
  • Local Best Practice (Excellence) (4 Stars, ★ ★ ★ ★)
  • Competence (Professional) (3 Stars, ★ ★ ★)
  • Progressing (Minor Deficiencies) (2 Star, ★ ★)
  • Deficient (Major Deficiencies) (1 Star, ★)

IBPC Best Practice Certification Criteria

  • Level of deployment – Was the best practice clearly explained? When was the practice designed and implemented? How was it designed and implemented? Is the practice used throughout the whole organization or just one part of the organization? Has it been deployed in all targeted areas? How well is it understood and applied by relevant personnel?  How many staff and/or customers or suppliers does it affect?
  • Innovation – What is innovative about the practice? Does the practice indicate a breakthrough in how the processes, products or services were designed, implemented, operated, or sustained? Is it a new practice, is it a practice that was gradually improved over time, or is it an idea or practice that was adapted from another organisation?
  • Best Practice performance (Results) – Are results shown indicating performance before and after the introduction/improvement of the practice? Are both non-financial benefits (e.g., increased motivation or satisfaction, reduced staff turnover, greater productivity, less complaints) and financial benefits (e.g., $ saved, % increase in revenue) reported?  Are the results directly related to the best practice (cause/effect)? Has trend data been shown that indicates improvement since the practice was implemented?
  • Best Practice evidence – Has the practice been validated as a ‘good/best’ practice? For example, was it adapted from another organization through benchmarking, or have they compared the practice and its performance against benchmarks/industry norms? Or have they received any recognition or award for the practice, or do they believe it is a good/best practice based on customer/supplier or internal audit feedback or is it based on their experience?
  • Review/next steps planned – How will the practice be sustained or evolve as necessary? Do they have a system for regularly reviewing the practice and its performance? What lessons have been learnt from implementing the practice? What future improvements are planned?
Trade Best Practice Benchmarking

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